If you have any disability, medical need or if you have difficulty moving around you’ll find the information you need for a smooth journey here.
To take full advantage of the free assistance that is available, you need to pre-book no less than 48 hours before your departure. If you advise us within 48 hours we will do our best to arrange assistance where possible.
If you are within 14 days of your departure date, please contact our Customer Contact Center on
We endeavour to ensure that all our customers have a pleasant journey, whatever their needs. We offer a range of services to help you at your tour .
We recommend that you request these services when you book your trip,
What types of airport special assistance are available?
There are a number of different types of special assistance available which can be booked by contacting our Special Assistance Team. Please see a summery below which should assist you in choosing the correct level of assistance: